FAQ
Frequently Asked Questions
Q. Are Bath Junkie products All Natural?
A. Yes and No. As with any product, Consumers should read labels carefully before use.Many of our products are all natural. Several contain biodegradable ingredients, which are better for both our bodies and our planet. SLS and parabens have been removed from most of our products. FDA approved anti-microbial and organically and synthetically-derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending.
Q. Does Bath Junkie participate in Animal Testing of its products?
A. No. Bath Junkie does not conduct or condone animal testing. Our products are cruelty free.
Q. Do Bath Junkie products contain Animal By-products?
A. Bath Junkie products are cruelty free. As with any product, please read ingredient labels carefully before use. A by-product is something produced in the making of something else. An ingredient commonly found in personal care products is Lanolin, a by-product extracted from lamb's wool. Nearly all of our products are free of animal by-products. You can find the ingredient listings on the ingrdeient lables of the products or under "recipe" on the product pages of our website.
Q. How can I find the recipe for my favorite Fragrance Blend?
A. If you don’t have the name or recipe blend for your favorite smells; contact the store which originally created your signature scent, find a store link, or call our toll free, Special Order Hotline, 888-883-3183. We will help you recreate your special scent.
Q. Does Bath Junkie offer a Brochure or Catalog?
A. Informational Brochures can be acquired at any Bath Junkie store. Check out our find a store link. The product pages at www.bathjunkie.com represent our web-catalog, and provide usage and ingredient information on select custom blended products. Prices are valid for online purchases only. Our stores offer our complete line of custom blended bath-body-home products, novelty items, pet products and spa accessories! Contact the store nearest and dearest to you and ask Mix Masters for assistance with product selections and price information. If you need further assistance, please call our toll free, Special Order Hotline 888-883-3183. Mix Masters are standing by!
Q. How may I submit a Complaint regarding my PRODUCT or STORE EXPERIENCE?
A. We turn lemons into lemonade. For immediate assistance, contact management of the store you originally shopped at, see our find a store link, or submit an Assistance Request email to info@bathjunkie.com. Corporate Customer Service will carefully review your email and address it with the appropriate department or franchise store management as quickly as possible. Please allow up to five business days for processing.
Q. How may I submit a Compliment?
A. Applause IS necessary (and appreciated!). For immediate assistance, contact the owner of the store you originally shopped at, see our find a store link. Once you are there you may you may use the links shown to email the store directly or, to let the world know, post a comment on Facebook or Twitter. We LOVE to receive customer testimonials on the world wide web! If you 'd like to send an email to the corporate headquarters please email info@bathjunkie.com.
Q. Are your products Cruelty Free?
A. Yes. Bath Junkie does not conduct or condone animal testing.
Q. How may I join a Customer Mailing List?
A. Please contact the store nearest and dearest to you. You can find your nearest store on Facebook and Twitter, or contact information for all stores can be found at our find a store link. If you are not located near a store at all, submit an Assistance Request email to info@bathjunkie.com. Our Corporate Offices will send occasional special offers and news about new products. We will not share or sell your contact information.
Q. How may I request a Donation?
A. Please contact management of the store located nearest your event, see our find a store link. Our franchise stores have specific participation and contribution levels for community and/or charitable events. Nonprofit and 501c organizations hosting events occurring within northwest Arkansas may submit a Donation Request by calling 479-444-0211 or writing Bath Junkie at P.O. Box 1204 in Fayetteville, AR 72702, or fax 479-444-7838.
Q. Are your products Earth Friendly?
A. Some of our products contain biodegradable ingredients, which are better for both our bodies and our planet. Our Corporate Offices practice recycling and reusing of many materials in our day to day operations. We offset our home office and corporately owned stores’ energy use with wind energy credits. We’ve partnered with an environmentally conscious printing company and introduced Clean and Green programs to all stores in 2008. Participating franchise stores offer recycling of used Bath Junkie containers. Please visit our planet link for information about our commitments to our customers, our products and our planet.
Q. How old must you be to be Employed by Bath Junkie?
A. Laws governing minimum age restrictions and/or requirements vary from state to state. As with all businesses, our nationwide locations are to follow Federal and State mandated employment opportunity regulations. An internet search of your D.O.L. will provide employment law specifications for your state.
Q. How may I apply for Employment with Bath Junkie?
A. Applications should be available, onsite, at all locations. Many locations are individually owned and operated franchise stores. Please contact the store you are interested in at our find a store link.
Q. How can I find the name of my favorite Fragrance or Fragrance Blend?
A. If you don’t have the name or recipe blend of your favorite smells; contact the store which originally created your signature scent, see our find a store link, or call our toll free, Special Order Hotline 888-883-3183. We will help you recreate your special scent.
Q. How may I REDEEM or FILL my Fill’er Up gift bag or Bundle Bag tote?
A. Fill'er Up or Bundled gift bags can only be redeemed at the original, point-of-purchase store. This means your gifts should be filled up at the store where the gift bag was purchased. The bags shall have a card attached, indicating the physical location of the store that will redeem (fill up) your gift bag. Customers in need of assistance redeeming a gift bag may call our toll free hotline, 888-883-3183, or submit an Assistance Request email to info@bathjunkie.com. Corporate Customer Service will review your request in the order it is received and address it with the appropriate department or franchise store management as quickly as possible. Please allow up to five business days for processing.
Q. When will a Franchise Store OPEN near me?
A. If your home town and developing business areas are currently without a Bath Junkie store this means our development department has not received franchise purchase applications from interested store buyers in this area. New locations slated for store openings are driven by franchise buyers, investors and respective consumer bases. For more information please visit our start a franchise link. No Bath Junkie in your town? Don’t despair…all stores will gladly assist you. Call the store nearest you, find a store link, or our toll free, Special Order Hotline 888-883-3183, or shop our online store for select custom blended items now!
Q. How do I OPEN a Franchise Store?
A. Get your suds in a row and please visit our start a franchise link!!
Q. May I purchase Gift Cards?
A. Yes, Gift Cards may be purchased at any Bath Junkie store, and may be redeemed at any Bath Junkie store. They never expire and are never the wrong size! Contact your nearest store to let the gifting begin! find a store link. Gift Cards can also be purchased (and redeemed) through our toll free, Special Order Hotline 888-883-3183. Gift Cards cannot be purchased or redeemed at our online store.
Q. How are Gift Certificates REDEEMED?
A. Corporate gift certificates (lavender colored) display a serial number on the bottom, left corner and may be redeemed at any location until the end of their one year expiration date. Gift Certificates are not redeemable at our online store.
Customers in need of assistance redeeming a gift certificate may contact our toll free hotline at 888-883-3183 or submit an Assistance Request email to info@bathjunkie.com. Corporate Customer Service will review your email in the order it is received. Please allow up to five business days for processing.
Q. What efforts has your company taken to be GREEN or Earth Friendly?
A. Our Corporate Offices practice recycling and reusing of many materials in our day to day operations. We offset our home office and corporately owned stores’ energy use with wind energy credits. We’ve partnered with an environmentally conscious printing company. We introduced Clean and Green programs to all stores in 2008. Participating franchise stores offer recycling of used Bath Junkie containers. Please visit our planet link for information about our commitments to our customers, our products and our planet. Many of our products are all natural. Some of our products contain biodegradable ingredients, which are better for our bodies and our planet. FDA approved anti-microbial and organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products.
Q. Are Bath Junkie PRODUCTS Hypoallergenic and/or Safe for Sensitive Skin?
A. Our products are great for all skin types. You’re special! Allergies and sensitivities depend upon the unique body chemistry of each individual. The fine print - Consumers should read product ingredient labels carefully before use. Even natural and essential ingredients should be used with care. Many of our products are all natural. FDA approved anti-microbial, organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products. Some of our products contain biodegradable ingredients, which are better for our bodies and our planet.
Q. Can Products be ORDERED on the Internet?
A. Select custom blended products may be ordered online. Browse our product pages now www.bathjunkie.com. Prices are valid for online purchases only. Items not featured on our site, are not available for purchase online, but may be available in stores. Have you ever been to a Bath Junkie store? Shop or place a phone order with the store nearest you by visiting our find a store link. Our stores offer our complete line of custom blended bath-body-home products, novelty items, pet products and spa accessories!
Q. How may I join a customer Mailing List?
A. Please contact the store nearest and dearest to you through our store link. Contact information for all stores can be found at our find a store link. If you are not located near a store at all, submit an Assistance Request email to info@bathjunkie.com. Our Corporate Offices will send occasional special offers and news about new products. We will not share or sell your contact information.
Q. How may I Order PRODUCTS?
A. Please call your nearest store to request a special order! Contact information for all stores can be found at our find a store link.
If you are not located near a store at all; please call our toll free, Special Order Hotline 888-883-3183, or shop online for select custom blended products now! www.bathjunkie.com.
Q. How do I BOOK a Party at Bath Junkie?
A. Please call, or book-it on down to, the store nearest & dearest to you, or find your store on Facebook and check out their Party on! tab. Contact info for all stores can be found at our find a store link. See Party Checklist below, to get your disco ball rolling.
Q. What is the PRICE to book a Party at Bath Junkie?
A. Call the store nearest you for information on their exciting party packs, or find your store on Facebook and check out their Party on! tab. Many locations require a deposit fee. Party pack pricing varies from location to location. The opening price point is generally $25 - $35 per party pack and consists of two party-size products for custom blending.
Q. What TYPE of Party and DECORATIONS may I bring to Bath Junkie?
A. Girl’s night out, baby showers, bachelorette and bridal showers…birthdays! We can help Customers bring just about any party ideas to life. Contact your nearest store and start planning! find a store link Ask away; we’ll do our best to accommodate your party needs. Ask store management whether your party will be semiprivate (during regular business hours) or *after hours. See Party Checklist below.
* private parties may incur an additional fee and/or may not be available at all locations
Q. How many PEOPLE may I invite to my Party at Bath Junkie?
A. The more, the mixier! Options vary from store to store, so call the store nearest and dearest to you, find a store link, or find your store on Facebook and check out their Party on! tab. Generally, Customers may bring as many guests as they like*. Party packs must be purchased for each guest wishing to participate in blending a party package. Other guests may attend and enjoy sampling, partying and shopping!
* number of guests in attendance may incur fees for additional staffing
* number of guests may be restricted by the maximum occupancy set by local Ordinances and/or Property Management
Q. How do I book the best Bath Junkie Party? (PARTY CHECKLIST)
A. Girl’s night out, baby showers, bachelorette and bridal showers…birthdays! Party pack options vary from store to store. Customers can select party packs and make party arrangements with their local Bath Junkie store. Call your nearby store to ask about their party packs, find a store link, or find your store on Facebook and check out their Party on! tab. Fun-fun-fun! This party checklist will get your disco ball rolling:
¨ number of party packages to purchase
¨ age of guests receiving party packages
¨ number of guests attending party
¨ food and refreshments for party
¨ decorations, music, games, prizes or party theme desired
¨ date, beginning and ending time of party in relation to store’s hours of operation
¨ removal of gifts, personal belongings and party decorations
¨ sign a release form, to allow party pictures to shared on the store Facebook page!
Q. How may I obtain a Price List for Bath Junkie PRODUCTS?
A. Pricing can be found by calling the store nearest you, find a store link. Generally, price points for our custom blended products are similar, or the same, at most of our stores. Pricing and assortments of spa accessories, robes, bath towels, candles and novelty items vary between stores. If you do not live near store at all, please call our toll free, Special Order Hotline 888-883-3183. Pricing for select custom blended products can also be found on our product pages at www.bathjunkie.com. These retails are valid for online purchases only.
Q. May I Return a blended PRODUCT, or have a blended product Remade?
A. Yes! A Remix or Replacement of equal value may be provided. Unused portions of custom blended products should be returned, to the original store of purchase, to be adjusted in fragrance or color. Please contact the original point of purchase store for assistance, find a store link. If you purchased your products online; please call our toll free, Special Order Hotline, for assistance 888-883-3183.
Q. Does your company offer Refills in my empty product containers?
A. Refills are strictly prohibited, in order to prevent quality control issues and cross contamination, as well as observance of health code regulations. Participating stores accept specific, used Bath Junkie containers from customers, and we promise to recycle all the containers we can. Participating locations load points to your karma card, redeemable for prizes, each time you bring your used bath junkie containers in to be recycled! our planet link
Q. Does your company offer Recycling of my empty product containers?
A. Our corporation does not house recycling facilities or materials reclamation for nation-wide recycling of our customers’ used, Bath Junkie plastic, aluminum and glass containers. However, participating stores accept specific, used Bath Junkie containers from customers, and we promise to recycle all the containers we can. Participating locations load points to your karma card, redeemable for prizes, each time you bring your used bath junkie containers in to be recycled! Our Corporate Offices introduced our Clean and Green programs to all stores in 2008. Please visit our planet link for information about our commitments to our customers, our products and our planet.
Q. What is your company Return Policy?
A. Come on back, now…all of our stores want Customers to be satisfied with their purchases. Many Bath Junkie stores are franchisee owned and operated and have specific return policies, which may or may not be posted in store. Please contact the store of your original point of purchase, to inquire about their return policy. Contact information may be found at our find a store link. If you purchased your products online; please call our toll free, Special Order Hotline, for assistance 888-883-3183. Customers in need of further assistance may call our toll free hotline 888-883-3183 or submit an Assistance Request email to info@bathjunkie.com. Corporate Customer Service will review your request, in the order it is received, and address it with the appropriate department or franchise store management as quickly as possible. Please allow up to five business days for processing.
Q. Are Bath Junkie PRODUCTS Hypoallergenic and/or Safe for Sensitive Skin?
A. Our products are great for all skin types. You’re special! Allergies and sensitivities depend upon the unique body chemistry of each individual. The fine print - Consumers should read product ingredient labels carefully before use. Natural and essential ingredients must be used with care. Many of our products are all natural. FDA approved anti-microbial, organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products. Some of our products contain biodegradable ingredients, which are better for our bodies and our planet.
Q. What are the BUSINESS HOURS at the Store near me?
A. Business hours may be found at our find a store link. Business hours can also be found our on the individual store Facebook pages. Hours of operation vary from one store to another. If you do not live near store at all, please call our toll free, Special Order Hotline 888-883-3183, for assistance.
Q. Did the Store nearest me CLOSE?
A. Occasionally stores are closed or relocated to another physical location. Please visit our find a store link to find contact information for our stores. Don’t despair; those in need of assistance due to a closure may call our toll free, Special Order Hotline 888-883-3183 or submit an Assistance Request email to info@bathjunkie.com. Corporate Customer Service will review your request, in the order it is received, and address it with the appropriate department or franchise store management as quickly as possible. Please allow up to five business days for processing.
Q. How may I FIND nearby Stores?
A. Lucky Duckies will find contact information for your nearest store at our find a store link. You may also find our bath junkie stores on Facebook. If you are not located near a store at all, please call our toll free, Special Order Hotline 888-883-3183 or shop for select custom blended products online!
Q. How are new Store LOCATIONS chosen?
A. Generally areas for new franchise store openings are chosen by interested franchise buyers, investors and respective consumer bases. We appreciate your interest in Bath Junkie, as our valued patrons are an important driving force for the success of existing stores and future growth of new store locations! For more information please visit our franchise link.
Q. When do new, coming soon Stores OPEN?
A. New franchise stores may take up to six months or longer to open. Locations for new stores, reserved within a new construction area, may take longer to open. Many factors affect the opening date. For more information please visit our franchise link. Once a new store is open for business; contact information is updated at our find a store link, so check back often.
Q. When will a Store OPEN near me?
A. If your home town and developing business areas are currently without a Bath Junkie store this means our development department has not received franchise purchase applications from interested store buyers in this area. New locations slated for store openings are driven by franchise buyers, investors and respective consumer bases. For more information please visit our franchise link. No Bath Junkie in your town? Don’t despair…all stores will gladly assist you. Call the store nearest you, find a store link, or our toll free, Special Order Hotline 888-883-3183, or shop our online store for select custom blended items now!
Q. How do I OPEN a Store?
A. Get your suds in a row and please visit our franchise link!!
