By Jennifer Christman
Arkansas Democrat-Gazette
That the brochure for Bath Junkie, downtown
Little Rock's quirky new soap and shower gel shop, says the store
is located at the River Market when it's actually several streets
away is not a misprint.
It’s optimism.
Judy Zimmer and daughter Jocelyn Morelli
("We're the Suds, you know, like the Judds?")—owners
of the franchise that has locations in Fayetteville, Eureka Springs,
Branson and Tulsa — have high hopes that their business and
future ones will work up a commercial lather in a cut of downtown
that could use some scrubbing.
"We feel that this part of the city,
right here, is going to be part of the River Market," Zimmer
says, fingers working drops of scented oil into a batch of bath
salts in a big metal basin on the counter. "Eventually when
we’ve got the trolley line and more businesses move in here,
we really think that will happen."
Maybe it will. And maybe it’s Bath
Junkie's specialty—custom blended bath and body products—that
will make it so.
For right now, however, the store is the
lone business sitting on the first floor of the former Arkansas
Gazette building. It's the glassy shop in the corner you've noticed
when stalled at the light at Third and Louisiana streets. —
the one that has you wondering what is in it and how exactly it
stays in business.
What's in it a New York loftlike decor that
is minimalist and colorful at the same time. Simple metal shelves
that hold gel-filled martini glass candles, funky glycerin soaps
and giant plain jugs of oil and moisturizer. Bottles and bottles
of fragrance oils that can make bath products smell like anything
imaginable (raspberry, cinnamon, Polo Sport) or unimaginable (caramel?
Woodstock?). A party table where kids can celebrate a birthday or
gals can have a girls' night out and take home custom-made mini-size
products as favors for $15 per person.
How it stays in business: word of mouth.
The women—and, yes, men — who work downtown and use
their lunch hour and come back on weekends ("Saturday, believe
it or not, is our busiest day," Morelli says) to satisfy their
addiction.
The store's name says it all.
"I don’t know why people are so
addicted to bath stuff," Zimmer says. "I think it's something
that gives people a mini-vacation if they use it properly.
I think a lot of people work just to have
a vacation every year, and this stuff gives you a vacation every
week or every day."
Zimmer knows about vacations. Before becoming
a baroness of the bath, she worked in the travel industry and the
mortgage business out in California. Before the bubble biz, Morelli
was working in showbiz.
How did the mother-daughter team end up in
these parts selling calendula-comfrey lotion?
Long story, short: A China lily-scented gal
in a bagel shop prompts Morelli to ask where she got her fragrance
— a bath store. Morelli frequents and then starts working
in the bath shop. Mom gets the idea to open a shop in a mall in
California. Mall and shop go belly-up. Mom and husband retire to
Fayetteville. Morelli eventually joins them and talks Mom into opening
a bath store. They open a small bath counter in a friend's dress
shop and outgrow it. They open their first store in Fayetteville
in 1995. There's so much interest, they open a Eureka Springs location
in 1998, a Tulsa location in 1999 and another Tulsa location, a
Branson location and the Little Rock store (December) in 2000.
The two rotate their schedules so they can
travel to each store every few weeks, Zimmer says, adding, "If
we own it, we like to be very hands-on."
That, and they like playing with the stuff,
er, working with customers to craft just the right product.
"Here, smell," Zimmer says, holding
out the peach fragrance oil to the reporter.
Isn't that good?" Morelli asks. "We
put a lot of effort into the oil selection. With peach, we really
wanted something that smells like a peach, not chemicals."
The peach — or fig or gardenia or Calyx
perfume or red apple or a combination of all of them or the other
100-some scents — can be added to anything, from shimmering
lotion to body mist to bubble bath (price is $8.75 for 4 ounces,
$17 for 8 ounces) to salt scrub ($20) to bath salts ($15).
The customizing doesn't stop there. Customers
can also pick the color of their creations.
"I'm a real compulsive," Zimmer
says. "I love having all my bath stuff match my towels and
my wallpaper. But if I wanted something purple, I was always going
to have to buy something plumeria or another fragrance I didn't
like. I had to end up getting stuff I didn't like for the color.
So this way, if you like the fragrance of pear and your bathroom
is purple, you can do it.
"Mango doesn't have to be peach, it
can be green."
That might be a shock for folks who have
spent years shopping in stores where the only choices are an amber-colored
vanilla, a green-colored juniper and a pink-colored raspberry.
"People come in and get completely overwhelmed,"
Morelli says. "They've never been anywhere where they can get
exactly what they want"
Zimmer seconds: "We're challenging them
to be creative."
When customers are finished creating, their
favorite scents will be logged in Bath Junkie's "registry"
— or card file — for easy gift-giving.
Splish Splash
Chris Moses says he already discovered the
gift-giving potential of Bath Junkie at Christmas.
"I got body scrub exfoliating stuff,
something like that, for my girlfriend," he says.
Moses isn't the average customer, however.
He's with Moses Nosari Tucker Real Estate Inc., the leasing agents
who are working to get more businesses in the former Gazette building,
as well as the nearby Federal Reserve building.
"They do look a little lonely out there,
don't they?" Moses says about Bath Junkie. "We're trying
to get them some neighbors."
While Moses says he can't name the businesses
his firm has been talking to, he can talk concept
"We're working with a hair salon,"
he says. "We're working with a financial consulting firm. We've
just signed a lease with an architecture firm. We're also working
with a larger multi-concept restaurant. We're going to have a barbecue
eatery taking up 3,500 to 4,500 square feet."
And that's probably good.