Q. Are Bath Junkie products all natural?

A. Yes and No. As with any product, please read ingredient labels carefully before use.

Many of our products are all natural. Others are not 100% natural. FDA approved anti-microbial and organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products. Some products now contain biodegradable ingredients, which are better for both our bodies and our planet. Consumers should read labels carefully and avoid ingredients they are sensitive to or are concerned with. Even natural and essential ingredients must be used with care.

Q. Does Bath Junkie participate in animal testing of its products?

A. No. Bath Junkie, Inc. does not conduct or condone animal testing. Our products are cruelty free.

Q. Do Bath Junkie products contain animal by-products?

A. Bath Junkie products are cruelty free. As with any product, please read ingredient labels carefully before use. A by-product is something produced in the making of something else. An ingredient commonly found in personal care products is Lanolin, a by-product extracted from lamb wool.

Many commonly used home, health, clothing, cosmetic and personal care products found in U.S. households contain or are manufactured with animal or organically derived substances (by-products). Multitudes of information can be found by an "Ingredients Derived from Animals" Internet search using your preferred search engine.

Q. How can I find the recipe for my favorite fragrance blend?

A. Please contact the store where you originally purchased your favorite blend. This store may have your signature blend on file. Many stores create exclusive fragrance blends and assign unique blend names, which might only be identified by that store. Contact information for all stores can be found at our stores page.

Q. Does Bath Junkie offer a brochure or catalog?

A. An informational brochure can be acquired at any Bath Junkie store. Contact information for all stores can be found at our stores page.

At this time, a paper catalog is not available for shopping and purchasing. Our stuff page showcases our base products, which can be customized with your favorite fragrances and colors. General usage and ingredient information can be found by clicking on the item name (ex: Silky Allover Body Wash), or you may contact the store nearest and dearest to you and ask Mix Masters for assistance with product selections and price information.

Q. How may I submit a complaint regarding my product or store experience?

A. For immediate assistance, contact the store you originally shopped and/or purchased from, through our stores page, or submit an Assistance Request. Our Corporate Office Customer Service Department will review your request in the order it is received and address it with the appropriate home office department or franchise store management as quickly as possible. Please allow up to seven business days for processing.

Q. How may I submit a compliment?

A. For immediate assistance, contact the store you originally shopped and/or purchased from, through our stores page, or submit an Assistance Request. Our Corporate Office Customer Service Department will review your request in the order it is received and address it with the appropriate home office department or franchise store management as quickly as possible. Please allow up to seven business days for processing.

Q. Are your products Cruelty Free?

A. Yes. Bath Junkie, Inc. does not conduct or condone animal testing.

Q. How may I join a Customer Mailing List?

A. Please contact the store nearest and dearest to you through our stores page. If you are not located near a store at all, complete an Assistance Request.

Q. When will my favorite Designer fragrance be available?

A. Please visit the Wannabe category of our scents list. If you do not find your favorite Designer fragrance, you may enjoy bringing a sample of your favorite perfume in to our scent station and enjoy mixing up your own match. Your signature blend may smell even better! And your very own Designer blend can be colored to your specification and placed in your choice of size and shape of bottle or rollette. Heck mix up your own Designer blend in our Exfoliating Salt Scrub or Domania Room Spray!

Q. How may I request a donation?

A. Please contact management of the store located nearest your event, through our stores page. Many stores are franchisee owned and operated and have policies in place regarding participation and contribution levels for community and/or charitable events.

Nonprofit and 501c organizations hosting events occurring within northwest Arkansas may submit a Donation Request by calling 479-444-0211 or writing Bath Junkie, Inc. at

P.O. Box 1204 in Fayetteville, AR 72701.

Q. Are your products Earth friendly?

A. Many of our products are all natural. FDA approved anti-microbial and organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products. Some products now contain biodegradable ingredients, which are better for both our bodies and our planet. Consumers should read labels carefully and avoid ingredients they are sensitive to or are concerned with. Our Corporate Offices are proud to introduce our Clean and Green programs to all stores. All participating franchise stores shall make these programs available to customers by 2009. Please visit our planet page for information about our commitments to our customers, our products and our planet.

Q. How old must you be to be employed by Bath Junkie?

A. Laws governing minimum age restrictions and/or requirements vary from state to state. As with all businesses, our locations nationwide are to follow Federal and State mandated employment opportunity regulations. An Internet search of your D.O.L. will provide employment law specifications for your state.

Q. How may I apply for employment with Bath Junkie?

A. Applications should be available onsite at all locations. Many locations are individually owned and operated franchise stores. Please contact the store you are interested in through our stores page.

Q. How can I find the name of my favorite fragrance or fragrance blend?

A. Please contact the store where you originally purchased your favorite blend. This is your best resource to help you identify your fragrance or fragrance blend. Contact information for all stores can be found on our stores page.

Stores can assist your search by referring to our Blend Menus, which are a library of blend names and recipes for Featured and New Scents, Holiday and/or Seasonal promotions.

Q. How may I obtain a list of fragrances?

A. Please visit our scents page where you can download our Odor Up Pad (pdf).. This listing may be viewed or printed from our website, or you may contact the store nearest and dearest to you through our stores page to ask for an Odor Up scent sheet to be mailed to your home address.

Changes to our online fragrance list are made quarterly and updated Odor Up scent sheets are available annually.

Q. How may I redeem or fill my Fill’er Up gift bag or Bundle Bag tote?

A. Fill'er Up or Bundle gift bags can only be redeemed at the original, point of purchase store, meaning the gifts may only be filled up at the store where the gift was purchased. The bags are to be sold with an attached card indicating which store the recipient will redeem (fill up the empty containers in) the bag. The card includes the physical address of the store location where the gift bag must be redeemed.

This policy is practiced by all stores. Customers in need of assistance redeeming a gift bag may call our toll free hotline at 888-883-3183 or complete an Assistance Request. Our Corporate Office Customer Service Department will review your request in the order it is received and address it with the appropriate home office department or franchise store management as quickly as possible. Please allow up to seven business days for processing.

Q. When will a franchise store open near me?

A. If your home town and developing business areas are currently without a Bath Junkie store this means at present time our Corporate Office Franchise Development department has not received franchise purchase applications from interested store buyers in this area. As a franchiser, our store locations continue to grow, however new locations slated for franchise store openings are driven solely by franchise buyers, investors and respective consumer bases. For more information please visit our franchise page.

Q. How do I open a Franchise Store?

A. Get your suds in a row and please visit our franchise page!!

Q. May I purchase Gift Cards or Gift Certificates?

A. Yes, Bath Junkie, Inc. plans to make gift cards, which may be scanned and reloaded, available at all store locations by 2009.

Authorized corporate gift cards may be redeemed at any Bath Junkie store, and they never expire! Serial numbered, paper gift certificates will no longer be sold at the conclusion of this fiscal year, however gift certificates in circulation may be redeemed until the assigned expiration date.

Q. How are Gift Certificates redeemed?

A. Serial numbered, corporate gift certificates may be redeemed at any location and are valid until the end of their one year expiration date. Customers in need of assistance redeeming a gift certificate may contact their nearest store through our stores page, call our toll free hotline 888-883-3183 or complete an Assistance Request. Our Corporate Office Customer Service Department will review your request in the order it is received and address it with the appropriate home office department or franchise store management as quickly as possible. Please allow up to seven business days for processing.

Q. What efforts has your company taken to be green or earth friendly?

A. Our Corporate Offices are proud to introduce our Clean and Green programs to all stores. All participating franchise stores shall make these programs available to customers by 2009. Please visit our planet page for information about our commitments to our customers, our products and our planet. Many of our products are all natural. FDA approved anti-microbial and organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products. Some products now contain biodegradable ingredients, which are better for both our bodies and our planet. Consumers should read labels carefully and avoid ingredients they are sensitive to or are concerned with.

Q. Are Bath Junkie products hypoallergenic and/or safe for sensitive skin?

A. Yes and no depending upon the unique body chemistry of each individual. As with any product, please read ingredient labels carefully before use. Many of our products are all natural. Others are not 100% natural. FDA approved anti-microbial and organically and synthetically derived ingredients, colorants and/or fragrances may be added during manufacturing or custom blending. SLS and parabens have been removed from many of our products. Some products now contain biodegradable ingredients, which are better for both our bodies and our planet. Consumers should read labels carefully and avoid ingredients they are sensitive to or are concerned with. Even natural and essential ingredients must be used with care.

Q. How may I join a customer mailing list?

A. Please contact the store nearest and dearest to you through our stores page. If you are not located near a store at all, complete an Assistance Request.

Q. Do you carry orange fragrance or neroli oil?

A. Yes! Please visit the Citrus category of our scents page.

Q. Can products be ordered on the Internet?

A. No. Customers should call their nearest store to arrange a special order of your favorite products. Contact information for all stores can be found at our stores page. If you are not located near a store at all, please call our toll free, Special Order Hotline at 888-883-3183. One-on-one discussions blend your best custom bath products!

Bath Junkie, Inc. is a franchise organization. Each store owner has a contractual trade territory zone. Due to territory infringement, at present time our headquarters may not provide e-commerce. The purposes of our website are to feature information about our product lines, educate new customers and assist those who have already visited our stores, provide information about our franchise opportunities and encourage consumers to share in our efforts to protect our bodies and our planet.

Q. How may I order products?

A. Customers should call their nearest store to arrange a special order of your favorite products. Contact information for all stores can be found at our stores page. If you are not located near a store at all, please call our toll free, Special Order Hotline at 888-883-3183. One-on-one discussions blend your best custom bath products!

Bath Junkie, Inc. is a franchise organization. Each store owner has a contractual trade territory zone. Due to territory infringement, at present time our headquarters may not provide e-commerce. The purposes of our website are to feature information about our product lines, educate new customers and assist those who have already visited our stores, provide information about our franchise opportunities and encourage consumers to share in our efforts to protect our bodies and our planet.

Q. How do I book a party at Bath Junkie?

A. Please call the store nearest and dearest to you through our stores page for information on booking parties! Many stores are franchisee operated and party reservations and requirements may vary. Most locations require a nominal deposit fee (refundable with certain conditions at participating locations). See Party Checklist.

Q. What is the price to book a party at Bath Junkie?

A. Call the store nearest you for information on their exciting and unique party packages and options, which may vary from location to location. Many stores offer multiple party packs at different prices. Basic party packs are generally $25 - $35 per participating guest and consist of two party-size products for custom blending and a spa or tub accessory. See Party Checklist.

Q. What type of party and decorations may I bring to Bath Junkie?

A. Parties for all occasions and guests are always a blast! Customers will find just about any ideas can be incorporated to complement their party. Please carefully arrange decorations, food and refreshments for your party in accordance with store policy and Property Management. Please clarify with store management whether your party will be semiprivate (during store’s regular business hours) or private* (store is closed to public). See Party Checklist.

* private parties may incur an additional fee and/or may not be available at all locations depending on Property Management restrictions

Q. How many people may I invite to my party at Bath Junkie?

A. This can be found by calling the store nearest and dearest to you through our stores page. Generally, customers may bring as many* guests as they like. Product packages must be purchased for each individual participating in custom blending a party package. Other guests may attend the party and purchase from any of our stores’ product lines. See Party Checklist.

* the number of guests in attendance may incur applicable fees for additional staffing for the duration of your party

number of guests may be restricted by maximum occupancy set forth by local Ordinances and/or Property Management

Q. How do I book the best Bath Junkie party? (PARTY CHECKLIST)

A. Party packages and options vary from store to store. To ensure guests have the best party experience, we suggest customers pre-plan all of their party arrangements in accordance with their local Bath Junkie store’s policies; contacting store management in person and taking into account:

• number of party packages to purchase and other applicable fees
• age and number of guests attending party
• number of employees staffing the duration of party
• type and quantity of food and refreshments for party
• decorations, music and theme of party desired by customer
• date, beginning and ending time of party in relation to store’s hours of operation
• clean up and removal of gifts, personal belongings and party decorations

Q. How may I obtain a price list for Bath Junkie products?

A. Pricing can be found by calling the store nearest you through our stores page. If you do not live near store at all, please call our toll free, Special Order Hotline 888-883-3183.

Generally, price points for selling sizes of our custom blended products are similar or the same at most store locations (ie: base lotions, soaps, oils and salt products).

Pricing and assortments of spa accessories, robes, bath towels, candles and novelty items may vary between stores.

Q. May I return a blended product, or have a blended product remade?

A. If our customers are not fully satisfied with their custom blended item; the unused portion should be returned to the original store of purchase to be adjusted in fragrance or color. A remix or replacement of equal value may be provided.

Please contact the original point of purchase store for assistance through our stores page. Many stores are franchisee owned and operated and have specific return policies which may or may not be posted.

Q. Does your company offer refills in my empty product containers?

A. Refills are strictly prohibited due to quality control issues, cross contamination, potential biohazard and federal and local health code regulations. However, soon you may bring your empty custom blended product containers to participating stores, and we will give you shopping points redeemable for prizes, as well as our promise to recycle all containers that we can. Our Corporate Offices are proud to introduce our Clean and Green programs to all our stores. All participating franchise stores shall make these programs available to customers by 2009. Please visit our planet page for information about our commitments to our customers, our products and our planet.

Q. Does your company offer recycling of my empty product containers?

A. Our corporation does not presently house recycling facilities or materials reclamation for nation-wide recycling of our customers’ used plastic, aluminum and glass containers.

However, soon you may bring your empty custom blended product containers to participating stores, and we promise to recycle all containers that we can. In addition, we will give you shopping points redeemable for prizes! Our Corporate Offices are proudly introducing our Clean and Green programs to all stores. All participating franchise stores shall make these programs available to customers by 2009. Please visit our planet page for information about our commitments to our customers, our products and our planet.

Q. What is your company Return Policy?

A. Many Bath Junkie stores are franchisee owned and operated and have specific return policies. Please contact the original point of purchase store for assistance through our stores page.

All of our locations want customers to be satisfied with their purchases, and we gladly remix or replace custom blended products with blended products of equal value.

Off-the-shelf items may be replaced or exchanged with items of equal value. Cash refunds are generally prohibited.

Customers in need of assistance regarding store level return policies may call our toll free hotline 888-883-3183 or complete an Assistance Request. Our Corporate Office Customer Service Department will review your request in the order it is received and address it with the appropriate home office department or franchise store management as quickly as possible. Please allow up to seven business days for processing.

Q. What are the business hours at the store near me?

A. Business hours can be found by calling the store nearest you through our stores page. If you do not live near store at all, please call our toll free, Special Order Hotline 888-883-3183. Hours of operation vary from one store location to another and are governed by the franchise owner or Property Management or business center.

Q. Did the store nearest me close?

A. Occasionally stores are closed or relocated to another physical location.

Please visit our stores page to find contact information for all operating Bath Junkie stores, as well as upcoming new store openings.

Customers in need of assistance due to a nearby store closure may call our toll free hotline 888-883-3183 or complete an Assistance Request. Our Corporate Office Customer Service Department will review your request in the order it is received and address it with the appropriate home office department or franchise store management as quickly as possible. Please allow up to seven business days for processing.

Q. How may I find nearby stores?

A. Please visit our stores page to find contact information for all operating Bath Junkie stores, as well as upcoming new store openings. If you are not located near a store at all, please call our toll free hotline 888-883-3183.

Q. How are new store locations chosen?

A. Overall, stores in operation and areas slated as locations for new franchise store openings are driven by interested franchise buyers, investors and respective consumer bases. Thank you for your interest in Bath Junkie, as our valued patrons are an important driving force for the success of existing stores and future growth of new store locations! For more information please visit our franchise page.

Q. When will new, coming soon stores open?

A. Recently contracted, new franchise stores may take up to six months or longer to open. Locations for new stores, reserved within a new construction area, may take longer to open. Many factors affect the opening date of a new, coming soon store. For more information please visit our franchise page. Once a new store is open for business; contact information is listed at our stores page, so check back often.

Q. When will a store open near me?

A. If your home town and developing business areas are currently without a Bath Junkie, store this mean at present time our Corporate Office Franchise Development department has not received franchise purchase applications from interested store buyers in this area. As a Franchiser, our store locations continue to grow, however new locations slated for franchise store openings are driven solely by franchise buyers, investors and respective consumer bases. For more information please visit our franchise page.

Q. How do I open a store?

A. Get your suds in a row and please visit our franchise page!!